User Toolbars#

User toolbars appear in the navigation area, if configured, and give users quick access to filtered overviews.

Additionally, some toolbars are quick access items to create objects.

Lastly, there is also system views which can appear in the toolbar area.

Note

Toolbars can be included in many add-on features like FAQ or ITSM for use by the administrator.

User Overviews#

The user toolbars include:

Owned Tickets

Locked Tickets

Responsible Tickets

Watched Tickets

Quick Access#

The quick access icons include

New Phone Ticket

New Email Ticket

New Process Ticket

System Views#

Escalation View

Status View

Queue View

Service View

Mention View