Agent Dashboards#

Recent Mentions#

In the recent mentions dashboard, you will see a list of all tickets you’re mentioned in.

Agent Ticket Mentions

You can filter between:

  • Locked Tickets

  • In My Queues

  • In My Services

  • All Tickets

See also

Read more in Ticket Mentions View

Customer Information Center#

The Customer Information Center gives you access to all customer user data and tickets for an individual customer.

Customer User Information Center Image

A user can create tickets for our customer user directly from this screen and additionally add customer users to the customer via this screen.

Adding a customer user redirects the normal agent to the administration section of the software without having to have administrator access.

When using the add a customer feature the CustomerID will automatically be pre-populated.

See also

Read more in Manage Customers.