View Ticket Details#

Agent Ticket Zoom

When you click on a ticket number from an overview screen or a link in an email notification, you’ll land here.

Information Widgets#

On the right-hand side of each ticket, there is a set of widgets which provide different information.

Ticket Data#

Displays current ticket data including dynamic fields.

Ticket Data Widget Image

Customer User#

Shows information about the customer user and customer.

Customer Data Widget Image

Mentions#

A list of users which are mentioned in this ticket are visible. Users on the mention list can be removed by the owner or responsible of the ticket.

Mention Data Widget Image