Some information is specific to all web services, and we will discuss the parts of a web service here in more detail.
Adding A Webservice#
Each service requires an endpoint. The endpoint is determined by
Web Service Name
A default endpoint for a webservice named Service would be:
For REST, we will create a routing later in the transport section.
For SOAP, the name of the Operation or Invoker will be the SOAP Action.
The general settings are:
The name of the webservice. This will be the endpoint.
A short description for the administrator about the purpose of the web service.
- Remote system
Appeared to input the name of the remote system using the web service. Not required and not as part of the configuration.
- Debug threshold
The level of debug information to be locked to the generic interface locking system.
The validity of the web service.
Type Of Webservice#
You must choose:
System Configuration Data In Web Service Configuration#
Setting defined in the System Configuration can be used in the web service configuration. There are two ways to use them. One possibility is to use the values in certain settings like the transport setting etc.
It is now possible to use smart tags of type CONFIG in the web service cnfiguration. These tags contain values from system configurations. This allows it easier to handle passwords outside of the webservice configuration.
In addition to the network transport configuration, this is also possible directly in XSLT. It can also be used for user names and passwords, but also for default values such as queues, stats, etc.
<?xml version="1.0" encoding="UTF-8"?> <xsl:transform version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:date="http://exslt.org/dates-and-times" extension-element-prefixes="date"> <xsl:output method="xml" encoding="utf-8" indent="yes"/> <xsl:template match="RootElement"> <xsl:copy> <User><OTRS_CONFIG_Webservice::User></User> <Password><OTRS_CONFIG_Webservice::Password></Password> </xsl:copy> </xsl:template> </xsl:transform>
This feature is used with the Mattermost example to have the system configuration ProductName in the mapping available.
Keep often used settings like usernames, passwords, hostname, etc in the system configuration and share web service configurations between staging systems.
Why? E.g. to change credentials used in multiple web services by modifying a single setting.