Getting Started

OTRS is a multi-platform web application framework which was originally developed for a trouble ticket system. It supports different web servers and databases.

This manual shows how to develop your own OTRS modules and applications based on the OTRS styleguides.

Contents

• Development Environment
  • Framework checkout
  • Useful Tools
  • Linking Expansion Modules
• Architecture Overview
  • Directories
  • Files
  • Core Modules
  • Front End Handle
  • Front End Modules
  • CMD Front End
  • Generic Interface Modules
    • Generic Interface Invoker Modules
    • Generic Interface Mapping Modules
    • Generic Interface Operation Modules
    • Generic Interface Transport Modules
  • Scheduler Task Handler Modules
  • Database